PRIVACY POLICY

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Avarni Pty Ltd (ABN 15 637 089 608) ("we", "us", “our” or the "Company") is committed to privacy protection. At https://www.avarni.co/ ("this site"), we understand the importance of keeping personal information private and secure. This privacy policy ("Privacy Policy") describes generally how we manage personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us.

We only collect personal information that is necessary for us to conduct our business as a first ever cloud & API service that that enables supply chain traceability of carbon footprints by providing automatic carbon calculations, insights, and elimination options for business & consumer transactions, supply chain emissions, e-commerce, and other functionalities or any other services offered by us from time to time (“Services”).

In this policy, “You” refers to any user of the site or any other person whose personal information we collect, hold, use or disclose from time to time in order to provide our Services.

This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use.

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The Australian Privacy Principles

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

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What is "personal information"?

Personal information held by the Company may include your:

name and date of birth;
residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
bank account and/or credit card details for agreed billing purposes;
any information that you provided to us by you during your account creation process or added to your user profile;
preferences and password for using this site and your computer and connection information; and
any information that you otherwise share with us or is shared with us in connection with the Services.

How we collection personal information

We may collect personal information when you:

use this site, including (without limitation) when you:

create a user account;
add information to your user profile;
use our Services; or
complete an online contact form to contact us;

provide information to us by telephone; or
send us an email or other communication.

IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

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Cookies

For an overview of the cookie data we collect, refer to our Cookie Policy.

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How we may use your personal information

Your personal information may be used in order to:

verify your identity;
assist you to use the Services;
make changes to your account;
undertake internal record keeping and administration, invoicing and billing (where applicable);
comply with our legal obligations and assist government and law enforcement agencies or regulators;
respond to any queries or feedback that you may have;
conduct appropriate checks for fraud and prevent and detect any misuse of, or fraudulent activities involving, this site;
conduct research and development in respect of our Services;
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

and for any other purpose reasonably considered necessary or desirable by the Company in relation to the Services.

From time to time we may email our customers with news, information and offers relating to our own Services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

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When we may disclose your personal information

In order to deliver our Services, the Company may disclose your personal information to organisations outside the Company. The Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may also disclose personal information to third parties that perform services that are necessary for us to effectively provide our Services. This includes:

our IT service providers, data storage, webhosting and server providers, security vendors and maintenance or problem-solving providers;
our professional advisers, including our accountants, auditors and lawyers;
government and regulatory authorities and other organisations, if required or authorised by law;
persons you may have expressly consented to the disclosure;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; and
your authorised representatives or legal advisers (when requested by you to do so).

Do we disclose your personal information to overseas recipients?

We may disclose your personal information to recipients which are located outside Australia. Some examples of overseas disclosure include:

to our IT, email and marketing service providers (located in the United States of America);
anyone else to whom you authorise us to disclose it.

We will take reasonable steps to ensure these service providers do not breach the Australian Privacy Principles. ‌

Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

If we refuse to give you access, we will provide you with reasons for our refusal.

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Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

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Third party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

Re-marketing

We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.

You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

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GDPR

The Company welcomes the General Data Protection Regulation (“GDPR”) of the European Union (“EU”) as an important step forward in streamlining data protection globally. Although we do not operate an establishment within the EU and do not target any offering of services towards clients in the EU specifically, we intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain.

GDPR rights

The requirements of the GDPR are broadly similar to those set out in the Privacy Act and include the following rights:

you are entitled to request details of the information that we hold about you and how we process it. For EU residents, we will provide this information for no fee;
you may also have a right to:

have that information rectified or deleted;
restrict our processing of that information;
stop unauthorised transfers of your personal information to a third party;
in some circumstances, have that information transferred to another organisation; and
lodge a complaint in relation to our processing of your personal information with a local supervisory authority; and

where we rely upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, please be aware that:

such objection or withdrawal of consent could mean that we are unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other clients subject to appropriate confidentiality protections; and
even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:

to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests; and
in exercising and defending our legal rights and meeting our legal and regulatory obligations.

Duration of retention of your data

We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning). In some circumstances, you can ask us to delete your data.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner for guidance on alternative courses of action which may be available.

Keeping your information up-to-date or questions

If you have any questions in relation our Privacy Policy or to ensure that your personal information is accurate and up to date, you can contact our data protection officer by email at support@avarni.co or by post.

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Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website.