COOKIE POLICY

‍

Last Updated: 01/10/2024

Avarni is committed to protecting your privacy and ensuring transparency in how we collect and use data. This Cookie Policy explains what cookies and similar technologies are, how we use them on our platform and how you can manage your preferences.

‍

1. What Are Cookies?

Cookies are small text files stored on your browser or device when you visit a website. These cookies help us provide a better user experience by remembering your preferences, analyzing your behaviour, and improving platform performance. However, we also use other tracking technologies like server-side session logs, which collect similar types of data directly on our servers without storing files on your browser.

‍

2. What Data Do We Collect?

We collect both client-side and server-side data to enhance your experience. This includes:

• Browser Information: Type, version, and language of your browser.
• Device Information: Operating system, screen resolution, device type (desktop, mobile).
• Location Data: Geo-location based on your IP address (city, country, and region).
• Usage Data: Pages you visit, interactions with the platform, session recordings, error logs, and network performance data.

For a detailed overview of the data we collect, refer to our Privacy Policy.

‍

3. How Do We Use the Data?

We use cookies and tracking technologies for:

• Platform Functionality: Ensuring that the platform works as intended.
• Analytics: Tracking user interactions to improve performance and usability.
• Security: Monitoring activities to detect and prevent unauthorized access or errors.

We use third-party services like PostHog for analytics and Sentry.io for error monitoring. These tools help us analyze platform performance and diagnose issues. For more information about the sub-processors we use, refer to 8. Sub Processors

‍

4. Types of Cookies and Technologies We Use

We use the following types of cookies and tracking technologies:

• Essential Cookies: Necessary for the platform to function (e.g., authentication, security).
• Performance and Analytics Cookies: Help us understand how users interact with the platform, optimize the platform's performance, and track errors.
• Geo-location Data: We collect this data to enhance content relevance and platform analytics.
  ‍

5. Consent and Managing Your Preferences

By using our platform, you agree to the use of cookies and similar tracking technologies. You can manage your preferences or withdraw your consent at any time by clicking the "Manage Preferences" link in the popup footer or directly through the settings page in the application. Disabling tracking may affect your ability to use certain features of the platform.

‍

6. Third-Party Services

We use several third-party service providers for hosting, analytics, and customer support, such as:

• Amazon Web Services (AWS) for cloud hosting.
• PostHog for platform analytics.
• Intercom for customer support.

These services may collect and process data based on their privacy policies. We ensure that all third parties comply with relevant data protection standards. For a full list of our sub processors please see 8. Sub Processors.

‍

7. Data Retention

We retain data collected through cookies and tracking technologies for as long as necessary to achieve the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us at support@avarni.co.
‍

8. Sub Processors

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the “Last Updated” date at the top of this policy.

We collect both client-side and server-side data to enhance your experience. This includes:

For a detailed overview of the data we collect, refer to our Privacy Policy.